Privacy Policy

Last updated: 24 June 2026

This Privacy Policy explains how barnes design collects, uses and protects personal information when you visit our website, contact us, use Quick Quote, submit an enquiry or work with us on a project.

We handle personal information in line with the UK GDPR and the Data Protection Act 2018.

Robinson Young Design Ltd. T/A Barnes Design

167-169 Great Portland Street

5th Floor

London

W1W 5PF.

Email: info@barnes-design.com
Telephone: 020 7223 3332

How we collect personal information

We collect personal information when you contact us by phone, email, website form or Quick Quote, when you send project details to us, when you upload or share plans, photographs or drawings, and when you use our website.

Information we may collect

  • Your name and contact details.

  • Your email address and telephone number.

  • The property address, project location or general area.

  • Information about your proposed project, brief, budget, timing or design aims.

  • Plans, photographs, drawings, planning links or documents you choose to send to us.

  • Messages, emails and records of our communications with you.

  • Website usage information, such as cookie and analytics data where these tools are used.

Quick Quote information

Quick Quote is a lead capture tool that helps us understand your project and decide the most useful next step. When you use Quick Quote, we may collect your name, contact details, property or project location, project type, project description, timescale, budget information and any plans, photographs or documents you choose to provide.

We use this information to review your enquiry, contact you about your project, suggest an appropriate next step and prepare an initial response or proposal where relevant.

Why we use personal information

We use personal information to respond to enquiries, provide Quick Quote responses, arrange calls or meetings, prepare fee proposals, provide architectural and interior design services, manage projects, communicate with clients, keep business records, improve our website and meet legal or regulatory obligations.

Lawful bases under UK GDPR

We rely on different lawful bases depending on how and why we use personal information.

  • Pre-contract and contract: when we respond to an enquiry, prepare a proposal or provide services.

  • Legitimate interests: when we manage enquiries, run our business, improve our services, respond to project requests and protect our website and systems.

  • Legal obligation: when we need to keep records for tax, accounting, legal or regulatory reasons.

  • Consent: where consent is required, such as for certain marketing communications or non-essential cookies.

Marketing

We will only send marketing communications where we have a lawful basis to do so. You can ask us to stop sending marketing communications at any time by contacting info@barnes-design.com.

Who we share information with

We may share personal information with trusted service providers who help us run our website, forms, Quick Quote, email, hosting, file storage, analytics, administration and business systems. We may also share project information with consultants, contractors, professional advisers or suppliers where this is needed for a project or proposal.

We do not sell personal information.

International transfers

Some website, form, email, analytics or cloud service providers may process information outside the UK. Where this happens, we expect appropriate safeguards to be in place under UK data protection law.

How long we keep information

We keep personal information only for as long as needed for the purpose it was collected. Enquiry and Quick Quote information is normally kept for up to 24 months if no project proceeds. Client and project records may be kept for up to 7 years after the end of a project for legal, insurance, tax and business record purposes. Some records may be kept for longer where needed to protect legal rights or meet professional obligations.

Your rights

Under UK GDPR, you may have the right to access your personal information, ask for it to be corrected, ask for it to be erased, restrict how it is used, object to certain uses, ask for a copy of your information and withdraw consent where we rely on consent.

You can exercise your rights by contacting info@barnes-design.com.

Security

We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure. No website, email or online form can be guaranteed to be completely secure, so please avoid sending highly sensitive information unless it is necessary for your project.

Cookies

Our website may use cookies and similar technologies. More information is available in our Cookie Policy.

Complaints

If you have a concern about how we use your personal information, please contact us first at info@barnes-design.com. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be published on this page.